Frequently Asked Questions |
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We look forward to welcoming our audience members to this Summer’s Festival. Here are answers to some of our most commonly received questions.
What if it rains?
Waterperry Opera Festival is a predominantly open-air Festival and our ability to stage immersive performances outdoors allows our audiences to fully embrace the magical outdoor theatre atmosphere. However, we understand that we must all plan around the possibility of poor weather conditions.
Generally speaking, the show must go on! For this reason we encourage attendees to bring appropriate protection from the elements. To avoid the worst weather we may postpone the start of a performance or shorten an interval to ensure that as much of the performance as possible can go ahead unimpeded by the weather. If in the unfortunate circumstance that the conditions are so extreme that we cannot ensure the safety of our performers and patrons, we will cancel the performance. This is a very rare circumstance, and one that we should be able to pre-empt 12-hours before a performance. If a show has to be cancelled, our Box Office Team will inform all audience members as soon as reasonably possible and provide them with information on rebooking tickets and receiving ticket credit or refunds where applicable. What’s the dress code?
Quite simply, whatever you like! We have a very relaxed family atmosphere at Waterperry Opera Festival, and all we want is for our Festival-goers to enjoy themselves. Dress up if you like, but we don't have any formal dress code. As it can become cooler towards the end of the evening, we recommend that you bring layers.
Please note that it can become cooler towards the end of the evening, we often suggest bringing layered clothing or a blanket for your comfort. How do I get to Waterperry?
Our Address: Waterperry House, Waterperry, Oxford, OX33 1LA
By car: Exit the M40 (Junction 8a North Bound/Junction 8 South Bound) and follow the brown signs for 'Waterperry Gardens'. There is sufficient parking on site at Waterperry for all our festival guests. We have volunteer stewards to guide you once you arrive on-site. By train: The nearest train station to Waterperry is Haddenham & Thame Parkway. There are regular trains from London Marylebone, Oxford Parkway, Birmingham, Aylesbury, and any other locations on the Chiltern Railways line. Patrons will then require a pre-booked taxi. By coach: There are frequent Oxford Tube coaches from different parts of London to Oxford. The closest stopping off point for Waterperry is Thornhill Park and Ryde. Patrons will then require a pre-booked taxi. Pre-book your taxi: Patrons can pre-book a taxi from local services including Cabco Taxi Haddenham on 01844 299444. For taxi collections after performances, please ask drivers to meet you at the taxi collection point located outside the tea shop parking area. For further information about getting to the Festival, please visit click here. Where can I park?
There is plenty of free parking available upon entrance to the site, including an overflow car park specifically for Waterperry Opera Festival patrons. Please note that the car park is on gravel / grass, and the overflow car park has limited lighting. We recommend that patrons attending an evening performance bring a torch with them.
What are the Festival opening times?
For all our opening and arrival times please click here .
Latecomers for each of our productions will be admitted as soon as is appropriate, where there is a break in the drama. We suggest arriving early so that you can view the gardens before a performance. Can I access the Gardens with my ticket?
Absolutely! All tickets to Waterperry Opera Festival include access to Waterperry Gardens and we highly recommend making the time to enjoy the beautiful herbaceous boarders and ornamental gardens. When you arrive on site, please head to the Box Office to show your ticket(s) and collect a wristband(s) which will grant you access to the Gardens.
Please note that the Gardens will close at 5pm and reopen for audience members attending an evening performance at 5:30pm. The 30-minute window allows us to close the site off from the general public and reset Festival areas where needed. For full information about garden access, please click here . Where can I have my picnic?
We encourage our audience members to bring a picnic to the Festival, and we have an allocated picnic lawn for daytime audience members. For patrons attending an evening performance with an extended interval, we welcome them to set their picnics up in the formal gardens for a magical interval dining experience.
Audiences are welcome to bring their own picnic furniture, however please note that the formal gardens are a 10 – 15 minute walk from the car park, so we recommend planning plenty of time to set up/pack away your picnic around the performance times. The Dining Pavilion is available to pre-book for all patrons attending an evening performance. For further booking details please click here. What food and drinks are available on site?
We offer pre-booked hampers which are made on site and contain local produce. The hampers will be available to collect upon arrival – simply head to the Box Office and our team will advise on where to pick up your hamper. Please note that all hampers much be pre-booked before the 2nd August.
The Waterperry Tea Shop will be open and is a great place to find hot food, sandwiches, cakes, tea, coffee and much more. There will also be an on site bar open across the afternoon and evening with many offerings to wet your whistle at the Festival! Are all performances accessible?
Yes, all of our performances are accessible and we pride ourselves on meeting the needs of all our patrons. For full information regarding accessibility around the Festival, please click here.
Can I get a refund?
Please see our Cancellations, Exchanges and Refunds policy by clicking here.
How Can I pay On-Site?
We are a cash-free/contactless. Purchases made on site, for example at the box office or the bar, must be made by card.
Why am I being charged a transaction fee?
There is a booking charge to cover card processing fees. This is 3% of the cart value up to a maximum of £2.50 per order.
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